E-governance workflows
Replace the file chase with digital workflows that route, track and notify automatically, with a complete audit trail at every step.
Overview
Nobody could say where a file was, or why it had stopped.
Physical files moved desk to desk, waited in trays and occasionally went missing. Sumato's e-governance workflows digitize approvals end to end, so every application, file and grievance has a status, an owner and a deadline that everyone can see.
Every file visible
Know exactly where each file is, who holds it and for how long.
Rules, not reminders
Routing, escalation and deadlines follow your delegation rules automatically.
Citizens kept informed
Applicants get SMS and email updates at every stage.
Audit by default
Each action is time-stamped and attributed, ready for RTI and audit.
Capabilities
Digital approvals that match how government works
Configurable workflows for applications, approvals, grievances and internal files.
Visual workflow builder
Model approval chains, conditions and parallel reviews without code.
Delegation and escalation
Automatic escalation when deadlines pass, following your delegation of powers.
Digital signatures
Aadhaar eSign and DSC support for legally valid approvals.
Citizen portal and notifications
Online applications with SMS, email and WhatsApp status updates.
Document management
Versioned attachments, noting sheets and correspondence in one place.
Integration ready
Connects with payment gateways, DigiLocker and existing department systems.
How it works
How a file moves now
- 01
Application received
Submitted online or at a counter, it gets a tracking number.
- 02
Routed automatically
It reaches the right desk based on type, location and value.
- 03
Reviewed and approved
Officers note, query or approve digitally, with eSign where required.
- 04
Closed and reported
The outcome is issued, the citizen is notified, and dashboards update.
Use cases
Where it makes a difference
Citizen services
Deliver certificates, licences and permissions on time, every time.
- Certificates and licences
- Permissions and NOCs
- Service-level tracking
Internal file movement
Move internal files and proposals without paper.
- Proposals and sanctions
- Leave and HR approvals
- Procurement files
Grievance redressal
Ensure every grievance is assigned, tracked and resolved.
- Auto-assignment by category
- Escalation on delay
- Feedback on closure
Results
Measurable results
Weeks → days
typical reduction in file processing time
100%
of files with a visible status and owner
Full
audit trail for every action taken
Indicative figures from Sumato deployments. Outcomes depend on data, scale and adoption.
FAQ
Frequently asked questions
Can workflows be changed without a vendor?
Yes. Authorized administrators can change routing, forms and deadlines through the workflow builder.
Is it compliant with government security guidelines?
Deployments follow applicable government security guidelines and can be hosted on State Data Centres or empanelled cloud providers.
What about offices with poor connectivity?
Forms are lightweight and work on low bandwidth, and counter staff can submit on behalf of citizens.
Can it connect to our existing systems?
Yes. Standard APIs connect payments, identity, DigiLocker and existing department databases.
Take the next step
Tell us about the problem in front of you. A Sumato solution architect will walk you through a live demo and an honest view of what it takes to solve it.
